The Support Period will start after purchasing the above package and the support can be extended. Technical inquiries regarding the product’s functionality, built-in features, and third-party plugins are available. We will help you with reported bugs and problems. Will assist with the included third-party assets (e.g. image sliders, contact forms)
responding inquiries regarding the use of the item
During the item support period, we will reply to all kinds of necessary questions like how to use our product. For example, how do I get my homepage to look like the one in the preview?
Assistance with product or incorporated third party asset flaws
During the item support period, you can report and discuss bugs and minor item defects with us, and we are expected to be available to assist you with reported bugs. If appropriate, may issue bug fixes directly to you as part of item support.
Updates to products to fix security flaws and assure continuous compatibility
If a supported item includes a third-party asset (e.g., a plugin), or is intended to work with third-party software or platforms (e.g. a CMS), we will ensure the item remains compatible if the software or platform version is updated.
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us we offer paid customisation services.
Hosting, server environment, or software
We dont support issues about your web hosting or server environment or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.