Welcome to the support desk of Teconce

First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a
look in the the theme’s documentation. For a quick support.
  • In most cases, you will receive an answer within 24 hours, this can be extended to 48H during the weekends but we try to always be as responsive as possible.
  • Provide access to your WordPress site & FTP in the ticket will speed up the process.
  • Provide purchase code on ticket creation
  • Be polite and patient, we love what we do.

With the purchase of a theme, you get full access to our Support Center. Technical Support is provided on our Support Desk via tickets, and you should not expect it via Facebook, Twitter or any other means. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes.
Support is free of charge for existing customers.
We don’t offer support for installation, customization, administration of WordPress itself.

Can’t find your answer?

We’re here to help. Get in touch and we’ll get back to you as soon as we can.